Program Manager

Program Manager
Location: Fully remote (US)-- PST preferred
Market rate: $90-100/hr (W2)
Schedule: M-F, 40 hrs/wk
Duration: Initial 12-month contract with probable extension/conversion
Target Start: October 
Benefits: Medical, dental, vision; paid vacation/sick leave; 401k

JOB OVERVIEW

Our Wearables division is scaling rapidly, evolving from one product with limited software experience to two products in market with additional launches planned by EOY. We're seeking an operations-focused professional to help standardize and scale our Go-to-Market (GTM) processes for the Wearables product line, including developing communication frameworks for new features and language launches, implementing tracking systems for GTM initiatives, optimizing resource allocation across projects, coordinating with cross-functional teams, and managing the operational aspects of software GTM programs. The ideal candidate should have deep GTM process expertise, strong operational mindset, software product launch experience, and proven program management skills to bring structure and scalability to our rapidly growing product portfolio.

RESPONSIBILITIES

• Manage programs across GTM functions (marketing, product, comms, etc.) for software features, ensuring strategy is implemented across the entire customer journey (e.g. launch and beyond).
• Define and improve overall GTM/In-Market processes, including planning, gating and feature rollout. Make tradeoffs where needed to achieve results.
• Work with broad cross-functional internal teams to ensure tracking of dependent stakeholder readiness plans including, reporting key milestones status, risks and contingency planning and issue escalation as necessary.
• Anticipate bottlenecks, balance business objectives and needs versus technical and operational constraints and adjudicate between internal stakeholder groups to resolve blocking issues.
• Build organizational maturity by setting best practices, knowledge sharing and continuous learning across RL.
• Manage GTM and In-Market information cadences and processes, including status updates to senior leaders, escalations and mitigations and overall documentation management in partnership with Product Marketing.
• Foster relationships and work with cross-functional partners to understand their needs and ideas on how to better collaborate.

MINIMUM QUALIFICATIONS

• BA or BS degree
• 7+ years of experience in Marketing or Sales operations and program management, process design for product life cycles, project planning, or business planning for new consumer product or software feature launches
• 5+ years experience launching consumer products
• 5+ years experience in Marketing, Sales, or lifecycle marketing
• Experience delivering communications to senior leadership and cross functional partners
• Experience representing programs, projects and products with both internal and external stakeholders
• Excellent written and verbal communication skills

PREFERRED QUALIFICATIONS

• Bachelor's degree in Business Management, Marketing, Sales
• Certification in Program Management (e.g. Prince2 or PMP)
• Domain expertise in Consumer Electronics or Software
• Experience in content partnership management with 3rd party partners
• Experience with leading organizational transformation and process improvement

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.