Project Manager II

Job Title: Project Manager II
Job Location: 1 DNA Way, South San Francisco, CA 94080
Duration: 1-Year Contract (with possibility for extension)
Pay Rate: $44.61 – $91.29 per hour (W2)

Working Conditions
Hybrid Work Environment: Contractors are required to work on-site in South San Francisco three days per week.
Studio Setting: Work in a patient, provider, employee, and customer-facing capacity.
Travel Requirement: Up to 25%.

Job Description
The Customer Experience team represents the formal emergence of a human-centered design practice within the organization. As a new team, the focus is on integrating Design Thinking and other human-centered design methodologies in support of evolving products, services, and employee offerings.

The Customer Experience Project Manager plays an integral role in delivering the Customer Experience roadmap throughout the fiscal year. This role is responsible for project initiation, planning, execution, monitoring, controlling, and closing across the Customer Experience roadmap and associated projects. In alignment with PMI project management standards, the Project Manager will ensure end-to-end delivery on time, within budget, and at a high level of quality.

Acting as a unifier and bridge-builder across cross-functional teams, the Project Manager will also develop, capture, and report KPIs and success metrics. This individual contributor role reports directly to the Senior Manager of Digital Operations while working across a matrixed organization. This is a dynamic environment and high-growth opportunity where you can have an immediate impact within a growing team.

The ideal candidate brings strong agile and waterfall project management skills, excellent communication abilities, and a drive to innovate and implement new ways of working.

Responsibilities

• Manage project initiation, planning, execution, monitoring, controlling, and closing across the Experience Design roadmap and associated projects.
• Lead projects in agile and/or waterfall methodologies per PMI and industry best practices.
• Create, execute, and maintain project plans for Customer Experience and Design teams.
• Administer and negotiate project deliverables, costs, scope, timelines, and resource requirements.
• Develop roles and responsibilities matrix, resource plans, and capacity plans in collaboration with cross-functional teams.
• Create and implement repeatable, scalable processes, templates, and vendor guidelines to ensure consistency in project delivery.
• Establish critical paths within project plans to align timelines and deliverables.
• Support intake and project requests.
• Define and track success/failure metrics and KPIs to measure project impact on patients, providers, caregivers, employees, and the brand.
• Ensure compliance with standards, policies, and validations.
• Monitor and report on project status, schedules, decisions, issues, risks, scope changes, and change management.
• Identify risks and ensure effective mitigation strategies are implemented.
• Create and enforce communications plans for employees and vendors at each project level.
• Manage participant contracts for individual projects.
• Ensure project documents are complete, current, and properly stored.
• Facilitate and lead project team meetings effectively.
• Resolve and/or escalate issues to stakeholders in a timely manner.
• Conduct project retrospectives and foster a culture of learning and continuous improvement.

Qualifications

• Bachelor’s degree required; Graduate-level degree or higher is a plus.
• Agile Certified Practitioner (PMI-ACP) and/or Project Management Professional (PMP) certification.
• 5+ years of hands-on project or program management experience, ideally within Healthcare, Biotech, or Technology, working with internal employees and consulting teams.
• Strong expertise with project management methodologies such as Agile, Scrum, Waterfall, and SDLC (JAD), as well as online collaboration tools (JIRA, Confluence, Monday, Lucidchart, Adobe Creative Cloud).
• Proven ability to manage multiple projects to completion successfully.
• Strong verbal and written communication skills with the ability to simplify complex concepts.
• Ability to create high-quality project reports and visually compelling presentations.
• Excellent interpersonal skills to collaborate with diverse team members and stakeholders across all organizational levels.
• Demonstrated ability to gather, analyze, and leverage information for decision-making.
• Proven ability to establish effective relationships with internal and external stakeholders.

Competencies

• Leading with Urgency
• Teamwork and Collaboration
• Consistent, Clear, and Transparent Communication
• Delivering with Measurable Impact
• Technical and Business Expertise

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