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Job Requirements of Operations Support:
-
Employment Type:
Full-Time
-
Location:
Baltimore, MD (Onsite)
Do you meet the requirements for this job?
Operations Support
Tailored Management Services Inc
Baltimore, MD (Onsite)
Full-Time
Job Title: Operations Support I
Location: 901 South Bond Street Baltimore MD USA 21231
Interview: 1-2 interviews on Zoom, Hybrid Position
Contract Length: 12 months *Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need*
Pay Rate: $21.34/hour
Benefits: Weekly Pay | Health | Dental | Vision
Job Description
The Account Transfer Services Operations Representative position requires daily interaction with various broker dealers, internal branch network, client service. Other Operation groups and technology teams. The position requires learning the daily function(s), transactions and processes supported by the operations department to become a Subject Matter Expert. The role includes the opportunity to analyze and improve processes. The team provides exposure to a multitude of financial products and will assist in establish or further a developing career within Operations at Morgan Stanley.
Primary Responsibilities include:
- Providing ACAT (deliver and Receive) process support to all Morgan Stanley Branches, Digital Direct Client Service and Stockplan groups
- Answering inquiries via case/phone
- Interaction (phone/email) with other broker dealer firms
- Provide support to outsourced vendor
- Escalate any issues accordingly
- Participation in team meetings to share best practices, understand volume trends, contribute to solutions
Qualifications:
- Organizational skills
- Efficient and effective communication
- Ability to multitask
- Adaptive to a fast paced environment
- Team player
- Attention to detail
- Readiness to escalate issues with a sense of urgency
- Risk avoidance mindset
- Customer service and professional etiquette
- Effective at follow through
- Takes initiative to identify and solve problems
- Basic Understanding of the financial industry is a plus
Should you accept an offer for an opportunity, with this client, we do require a background check (7 years and active cases), fingerprinting, education verification, and verification of employment history for the last 7 years. You may be required to provide documentation (copy of your diploma, W2's or Paystubs) to help us verify this information.
Location: 901 South Bond Street Baltimore MD USA 21231
Interview: 1-2 interviews on Zoom, Hybrid Position
Contract Length: 12 months *Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need*
Pay Rate: $21.34/hour
Benefits: Weekly Pay | Health | Dental | Vision
Job Description
The Account Transfer Services Operations Representative position requires daily interaction with various broker dealers, internal branch network, client service. Other Operation groups and technology teams. The position requires learning the daily function(s), transactions and processes supported by the operations department to become a Subject Matter Expert. The role includes the opportunity to analyze and improve processes. The team provides exposure to a multitude of financial products and will assist in establish or further a developing career within Operations at Morgan Stanley.
Primary Responsibilities include:
- Providing ACAT (deliver and Receive) process support to all Morgan Stanley Branches, Digital Direct Client Service and Stockplan groups
- Answering inquiries via case/phone
- Interaction (phone/email) with other broker dealer firms
- Provide support to outsourced vendor
- Escalate any issues accordingly
- Participation in team meetings to share best practices, understand volume trends, contribute to solutions
Qualifications:
- Organizational skills
- Efficient and effective communication
- Ability to multitask
- Adaptive to a fast paced environment
- Team player
- Attention to detail
- Readiness to escalate issues with a sense of urgency
- Risk avoidance mindset
- Customer service and professional etiquette
- Effective at follow through
- Takes initiative to identify and solve problems
- Basic Understanding of the financial industry is a plus
Should you accept an offer for an opportunity, with this client, we do require a background check (7 years and active cases), fingerprinting, education verification, and verification of employment history for the last 7 years. You may be required to provide documentation (copy of your diploma, W2's or Paystubs) to help us verify this information.
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