Customer Service Administrator / Parts Coordinator

Title: Customer Service Administrator / Parts Coordinator
Location:  22749 Citation Rd, Frankfort, IL 60423 / ONSITE - 100%
Compensation: $20.22hr | Weekly Pay + Optional Benefits
Benefits: Paid weekly, health, dental + vision insurance available!
Schedule:  8:30am - 5:00pm - 8hrs
Contract Length: 3 months|  conversion pending attendance, performance, and business need
Start date: 10/6/2025

Specific Skills Needed: Service Ticket Data Entry and management; Schedule service calls & installations for local technicians; Follow up with reps / technicians on cases in progress

Top 3-5 desirable attributes/qualifications?
Good Communication Skills.
Proficiency in computer systems and computer usage.
Able to work with limited supervision.

GENERAL FUNCTION 

• Organized and detail-oriented individual with exceptional administrative skills and strong communication abilities to manage our parts department and handle various office tasks related to it.
• The ideal candidate will play a vital role in ensuring smooth operations and providing top-notch customer service to our clients and staff.

MAJOR DUTIES & RESPONSIBILITIES

•  Parts Inventory Management: Effectively maintain and oversee our parts inventory to ensure availability and timely fulfillment of customer needs.
• Order Management: Create and manage purchase orders and sales orders for parts, ensuring accuracy and efficiency in the process.
• Parts Selection: Efficiently pick parts required for customer repairs, contributing to our service excellence.
• Record Keeping: Maintain service repair records to track and manage the history of repairs and parts usage.
• Customer and Staff Support: Provide timely and knowledgeable assistance to customers and staff, addressing inquiries and ensuring exceptional customer service.
• Collaboration: Work closely with our internal Service Team, manufacturers, and customers to coordinate parts requirements and deliveries.
• Inventory Counts: Conduct regular parts inventory counts to monitor stock levels and make data-driven decisions.
• Sales Enhancement: Develop and implement strategic plans to boost sales within the parts department.
• Sales Analysis: Analyze parts sales and maintain stock levels to meet customer demands while optimizing inventory efficiency.

BASIC QUALIFICATIONS

•  Previous experience in parts/inventory management such as an Auto Parts role is advantageous but not mandatory.
• Proven experience in managing a multifaceted office environment with diverse responsibilities and interactions.
• Strong organizational and administrative skills.
• Excellent attention to detail and a commitment to maintaining accuracy.
• Effective communication skills for interacting with customers and internal teams.
• A proactive and adaptable approach to problem-solving and improving departmental processes.

PREFERRED QUALIFICATIONS

• Administrative Office Experience 1-3 Years
• Proficiency in computer systems and computer usage.

EDUCATION
High School Diploma or Equivalent 

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