Operations Specialist (Level III)

Pay Rate: $21.02/hour
Location: 8001 Villa Park Dr., Richmond, VA (Onsite – no exceptions)
Start Date: ASAP
 

Training Schedule: Monday–Friday, 8:00 AM – 5:00 PM EST
Assigned Shift (Third Shift): Sunday–Friday, 11:00 PM – 8:00 AM EST
Work Environment: Fully onsite

Job Summary:

The Operations Specialist (Level III) is responsible for reviewing and manually repairing U.S. Dollar (USD) wire transfers within a non-call-based environment. This role requires exceptional attention to detail, strong pattern recognition, and strict adherence to established processes and procedures.

The position supports the Global Payment Operations department through day-to-day analysis, research, and resolution of complex operational issues. Core responsibilities include exception processing, report generation, and procedural administration. The Operations Specialist coordinates operational solutions, contributes to process improvements, and may assist in documenting, implementing, and monitoring new workflows.

This role also provides guidance to team members regarding procedural, technical, and operational changes. Candidates should possess a strong working knowledge of an operations environment, developed through hands-on experience and on-the-job training.

• Review, analyze, and manually repair USD wire transfer transactions

• Perform exception processing and resolve transaction discrepancies

• Generate reports and conduct operational analysis

• Adhere to established policies, procedures, and compliance standards

• Support implementation and improvement of operational processes

• Provide guidance and support to team members on procedural updates

Desired Skills & Qualifications:

• Prior wire transfer processing experience

• Financial services industry experience

• Accounting or finance background

• Strong data entry skills with high accuracy