Workplace Experience Coordinator

Job Title: Workplace Experience Coordinator
Location: San Francisco, CA 94105 (onsite)
Duration: 05-month contract (with possible extension 100%)
Start Date: Targeting Oct 2025
Pay Rate: $28.16/hr. on W2
Benefits: Medical, Dental, Vision.
 
Job Description:
Client is looking for a professional and accountable Workplace Experience Operations Coordinator to join our rapidly expanding Workplace Experience Team. We’re the department that keeps day-to-day life running smoothly for Zendesk’s employees and we have a lot of fun along the way!
 
About You:

• Experienced and organized multi-tasker who thrives in a busy, energetic workplace.
• Flexible and adaptable, willing to pitch in whenever and wherever needed.
• Excellent communicator, comfortable engaging with employees at all levels, management, and third-party vendors.
• Detail-oriented with impeccable judgment.
• Customer-service mindset ready to drop everything to solve unexpected problems.
• Able to balance a “yes-first” attitude with the ability to say “no” when requests don’t align with company goals.

Primary Responsibilities:
Mailroom Administration

• Gather, scan, and ship daily mail packages.
• Create UPS labels and manage inbound packages.

Ticket Triaging

• Monitor ticket queue multiple times daily.
• Respond to Salesforce inquiries and determine proper routing.

Technical Skills

• Proficient in Google Suite (Sheets, Docs, Mail, Calendar).
• Strong writing and communication skills.
• Familiar with Asana and Zendesk.
• Apply basic AI tools to streamline workflows.

Event Support

• Assist with setup and breakdown of events.
• Follow pre-set schedules, including setup/breakdown times and lunch arrangements.

 
Reception & Front Desk Support

• Provide coverage during breaks.
• Follow established reception procedures.

Inventory Management

• Ensure first aid kits are stocked.
• Monitor and order office supplies as needed.
• Manage storage rooms and company swag.

Additional Duties

• Perform spot cleaning and organizational tasks.
• Coordinate with external vendors and building management.
• Communicate with employees via Slack and email.
• Conduct weekly site walks to identify damage or improvement areas.
• Review and update internal articles and data.
• Support other duties and special projects as assigned.

Requirements

• Minimum 2 years’ experience in Facilities, Office Coordination, or Office Management.
• Excellent communication skills with employees at all levels.
• Strong project management abilities.
• Proficient in Google Suite.
• Quickly learning and adopt new tools.
• Familiarity with building operations (lighting, HVAC, flooring, etc.).
• Ability to multitask with minimal supervision.
• Advanced problem-solving skills.
• Positive attitude and grace under pressure.
• Highly accurate, organized, punctual, and accountable.

Preferred Qualifications

• Degree or diploma in a relevant discipline.
• Experience with light furniture assembly (cabinets, shelving, etc.).
• Experience with Building Management Systems and access control software (e.g., Gable, S2).
• Membership in a professional Facilities Management association.

Work Hours

• Monday–Friday, 8:00 am – 5:00 pm.
• Occasional overtime may be required.

 
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