Customer Account Services Representative

Title: Customer Account Services Rep
Location: Columbus, OH
Duration: 6 Months (Possibility of extension)
Pay: $24.64/hr

Purpose:
The Customer Support rep will act as a point of contact for customer questions in the billing department. The Customer Support rep will provide exceptional customer service while resolving the issues within the guidelines determined by **.

Tasks & Responsibilities:
Provides exceptional customer service to all *** customers.
A deep understanding of the billing, collections, and accounts receivable and can solve issues in a timely fashion.
Proactively review large accounts and handle any issues before the customer is billed.
Could be responsible for on off billing such as consolidated invoicing and invoice uploads into customers AP systems.
Monitor credits on accounts and post them in a timely fashion.
Ensure account activity aligns with the customer agreement
Generate monthly statements and assist in collecting past due balances.
Support with other related duties as needed.

Minimum Education:

• High school diploma
• Associates or bachelor's degree in business preferred

Minimum Experience:

• 2 to 5 years of relevant experience in customer support
• Experience with SAP, or similar system preferred
• Ability to interact with various levels of management and customers in a professional manner
• Intermediate or higher level of Microsoft Excel skills required

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

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