Customer Service Representative

Job Title: Customer Service Representative
Location: 4343 Easton Commons, Columbus, OH 43219
Shift:

• Training Hours (Fixed): Monday to Friday, 9:30 AM – 6:00 PM (local time) for approximately two weeks, followed by the assignment of new shifts.
• Post-Training Work Hours: Candidates must be available between 8:00 AM – 11:00 PM EST (8 Hours work/Per day) as per assigned shifts.
• Weekend Shifts: If shifts include weekends, candidates will work either Saturday or Sunday (not both), between 8:00 AM – 10:00 PM EST.

Interviews: In person
Pay Rate: $19.17 per Hour
Contract Length: 6 months *Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need*

This is a great opportunity to join a leading financial and wealth management organization that offers room for growth and advancement!

Job Description

• In this role, you will be assisting working for a Fortune 500 Financial Giant handling incoming calls and providing account service and resolution.
• This is a high-volume environment that will allow for growth opportunities while you're servicing members with their address changes, account understanding, password resets, etc.

Responsibilities

• Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts.
• Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
• Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries.
• Successful applicants will be highly professional, career driven, and committed to World-Class Service.
• Ability to contribute in a fast paced, team-oriented environment.
• Aptitude to multi-task and adjust quickly to change in a busy financial service center

Skills Required

• Ability to contribute in a fast paced, team-oriented environment.
• Aptitude to multi-task and adjust quickly to change in a busy financial service center

Education and Other Requirements

• College degree preferred
• Possess general knowledge of financial markets.
• Previous contact center experience

Should you accept an offer for an opportunity with this client, we do require a background check, fingerprinting, employment verification for the past 7 years and verification for your highest level of education completed. You may be required to provide documentation such as the staffing agency name(s), IRS Wage and Income Transcripts, or your diploma to help us verify this information.

#TMCS