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Job Requirements of Solutions Center Representative:
-
Employment Type:
Full-Time
-
Location:
Grandview Heights, OH (Onsite)
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Solutions Center Representative
Tailored Management Services Inc
Grandview Heights, OH (Onsite)
Full-Time
They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus; Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team!
Solutions Center Representative
Pay Rate: $19 per hour, paid weekly
Location of Assignment: Hybrid (2 days in the office and 3 days at home), Grandview Yard office: 1000 Yard. St., Columbus, OH 43212 (H building, 3rd floor)
Schedule:
Target Start Date: 05/04/2026, upon completion of new hire onboarding
Benefits: Health, Dental, Vision
*Candidate MUST have access to router. Client will provide an Ethernet cable.*
About the Role
As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.
Key Responsibilities
What We're Looking For
Solutions Center Representative
Pay Rate: $19 per hour, paid weekly
Location of Assignment: Hybrid (2 days in the office and 3 days at home), Grandview Yard office: 1000 Yard. St., Columbus, OH 43212 (H building, 3rd floor)
Schedule:
- Training: A total of 5 weeks from 9:00-5:30 EST.
- Training Weeks 1-4: Monday-Friday from 9:00-5:30 EST. Tuesday and Wednesday are office training days.
- Week 5 (Flexible Hours): Monday - Friday with 8-hour shift b/t 8:00-8:00 EST.
- Hybrid: 2-days in the office and 3-days at home.
Target Start Date: 05/04/2026, upon completion of new hire onboarding
Benefits: Health, Dental, Vision
*Candidate MUST have access to router. Client will provide an Ethernet cable.*
About the Role
As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.
Key Responsibilities
- Handle inbound calls about investment plans and products.
- Interpret policy changes and provide expert guidance.
- Maintain records and use insights to enhance customer relationships.
- Ensure compliance with industry regulations and company policies.
- Educate customers on financial implications, penalties, and plan benefits.
- Strive for first-call resolution and collaborate on escalated cases.
- Participate in career development and goal-setting sessions.
What We're Looking For
- Education: Recent degree in finance, business, insurance, economics, or communications.
- Experience: 1+ year in customer service or sales; must be coachable and enjoy engaging with others.
- Skills: Strong communication, problem-solving, and computer proficiency.
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