Technical Content Designer

Job Title: Technical Content Designer
Location: Shelton, CT (710 Bridgeport Ave, Shelton, CT 06484)
Work Model: Hybrid – 3 days onsite
Duration: 6-month contract with potential extension or FTE conversion
Pay Rate: $58.62/hour (W2)
Benefits: Weekly pay + Medical, Dental, Vision
 
Role Overview
PerkinElmer is seeking an experienced Technical Content Designer who is passionate about clear communication and customer-focused content experiences. This role will focus on transforming how users engage with product documentation by leveraging modern tools and technologies to create intuitive, web-based help content for laboratory instrument systems. The ideal candidate brings strong technical writing expertise, UI/UX awareness, and advanced MadCap Flare experience within a scientific or engineering environment.
 
Key Responsibilities

• Design and develop user-friendly, web-based technical help content for customer-facing laboratory instrument systems using strong UI/UX principles.
• Create modular, single-source documentation using MadCap Flare.
• Apply user-centered learning and content design principles to ensure clarity, usability, and accessibility.
• Develop high-quality content tailored to multiple user personas.
• Ensure all documentation aligns with brand, style, and internal content standards.
• Continuously improve content based on user feedback and analytics.
• Collaborate with global, cross-functional teams throughout the product development lifecycle.
• Embed multimedia and structured metadata to support AI-driven and chatbot-based content delivery.
• Manage tasks and documentation workflows using Jira.

 
Basic Qualifications

• Bachelor’s degree in Technical Communication, Science, Engineering, or a related field.
• Strong experience with HTML and XML authoring and modular/single-source content strategies.
• Mid-to-expert level proficiency with MadCap Flare and related tools.
• Experience incorporating AI tools into technical communication workflows.
• Solid understanding of UI/UX principles for digital content.
• Experience embedding multimedia in web-based help systems.
• Familiarity with structured content and meta tagging for AI/chatbot consumption.
• Proven ability to work effectively in cross-functional, global teams.
• Strong project tracking and organizational skills using Jira.
• Excellent written and verbal English communication skills.

 
Must-Have Skills

• 7–10 years of relevant technical content or technical writing experience.
• Strong proficiency in MadCap Flare.
• Comfortable with modern technical writing tools (HTML flexibility acceptable; not a software development role).
• Working experience with Jira for daily task management.
• Excellent written and verbal communication skills.

 
Nice to Have

• Experience developing documentation for AI chatbots.
• Strong requirements gathering skills.
• Background in life sciences, biotech, or engineering industries.
• Technical communication experience within scientific environments.
• Open to full-time conversion (no sponsorship available).