Account Manager V

Job Title: Reality Labs Account Manager [North America]
Job ID: 65824-1
Pay: $65-$80/hr.
Location: Burlingame, CA 94010 (Fully onsite)
Duration: 9-month contract starting M-F, full-time (40 hours); W2
*Opportunity for extension or conversion based on performance and business needs*
Health Benefits + PTO


Summary:
We are seeking a highly analytical and organized individual to join our team as an Strategic Account Manager, reporting to the General Manager of Distribution in the North America region. In this role, the successful candidate will be responsible for devising and implementing a sales strategy at the customer level, aligned with the overall organizational goals.
 
The candidate should possess strong analytical skills and the ability to communicate and collaborate effectively across internal cross-functional partners - including Category Management, Product Management, Business Development, Data Science, Channel Marketing, and Sales Operations. The position entails establishing and strengthening relationships with Meta 3P Retail partners to drive the AR & VR hardware vision. The ideal candidate should be customer-focused, driven to make "our retail partner's best partner", and thrive in a fast-paced and team-oriented environment.
 
Key Responsibilities

• Leading a specific category (AR or VR) strategy and tactics for corresponding business objectives
• Driving & Executing business and marketing budgets required to achieve KPIs/objectives
• Ensuring forecast accuracy goals are met and identifies risks against internal demand plan to organization
• Sharing account-level knowledge frequently to teams by publishing weekly business reporting and sales reviews
• Leveraging sales dashboards and data tools to share account insights while identifying trends that require attention
• Providing clear account business context to internal/external stakeholders on KPI progress
• Managing account day-to-day activities and developing Annual Strategy rolled-up into GM strategy
• Partnering with cross-functional teams to optimize efficiencies within internal strategic framework
• Working closely with cross-functional team to provide insights and data for the development of Annual Customer Plans, Quarterly Business Reviews, Joint Business Plans and Collaborative Planning and Forecasting (CPFR) process
• Working directly with Business Analytics teams to review and help drive projects that help inform decision making
• Driving key retail partner initiatives/project based where necessary
• Demonstrating a strong ability for creating business briefings and recaps to maintain clear communication with leadership teams and cross-functional partners
• Expert level understanding of category strategy and business objectives
• Understanding and applying comprehensive knowledge in category and product specialization
• Demonstrating value to internal and external partners by sharing expertise on product features
• Understanding and communicating differences and advantages of Meta RL products relative to competition
• Identifying market share ranking at partner and sharing any risks with the organization

 
Minimum Qualifications

• BA/BS in Business or Marketing-related field or similar work experience
• 5+ years experience in Sales, Account Management or Business Development with accounts in Mass Retailers, Club, Regional and .com Channels in Consumer Electronic categories
• Familiarity with leveraging a distribution model to support retailers
• Knowledge of Consumer Electronic market, industry trends, market conditions and competitive landscape
• Proven track record in delivery of sales quotas against business plans
• Experience managing collaborative workload within timeframes
• Strong negotiation, communication and presentation skills
• Prior experience negotiating annual partner contracts and agreements
• Proficiency with Salesforce, Tableau, Microsoft and all GSuite work applications

Top must-have HARD skills:

• Proven track record in delivery of sales quotas against business plans, sales and negotiation experience
• Experience managing collaborative workload within timeframes established
• Strong negotiation, communication (oral and written) and presentation skills
• Analytical skills to digest and understand sales reports needed to support the business

Good to have skills:

• Prior experience working in the consumer electronic space or a good knowledge of industry trends, market conditions, and competitive landscape
• Experience with partnering with retailers (National & Regional) and working with distributors
• Familiarity working with distributors and understanding on distribution models
• Knowledgeable on the Consumer Electronic market, industry trends, market conditions and competitive landscape

 
Years of experience needed: 5+ years
 
Typical Day in the Role

• Provide weekly sales updates on account and any other reporting needed to support the business
• Manage inventory across partner channels and understand product demand in-market
• Partner with marketing to activate exposure on products
• Manage CPFR conversations with international counterparts and partners
• Unlock and Qualify

 
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
 
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