Global Community Manager III

Job Title: Community Manager (Content Studio Team)
Job ID: 65378-1
Pay: $55-$65/hr.
Location: Fully Remote -EST preferred
Duration: 3-month contract starting M-F, full-time (40 hours); W2
*Opportunity for extension or conversion based on performance and business needs*
Health Benefits + PTO

Summary:
We're looking for a Community Manager to join the Content Studio team, focusing on the @instagram and @creators official brand social accounts. This person will be the expert on our communities and will be responsible for creating engagement strategies to deepen connections with our communities. This person should be deeply immersed in social media, internet culture and trends and have a genuine interest in the latest trends in this space.

In this role, you will collaborate closely with our community management agency on engagement, reporting, and strategy. While the agency handles the day-to-day community management and moderation, you will be expected to analyze both quantitative and qualitative data and provide recommendations to execute against in order to improve the overall community experience.

You will also be an integral part of our community listening and insights engine, which serves our broader team responsible for building creative and messaging to serve our customers. This is a highly collaborative role that will work cross-functionally with digital, creative, international programs, and product teams. The ability to navigate large cross-functional teams and working models while exhibiting strong decision making for impact is key.


Must-Have Skills

• Passionate about creators, social media, humor and emerging culture and excitement to be in this role.
• Pulse of internet culture with a command for IG TOV
• 4+ years of experience handling community management and social strategy for digital-first brands driving culture
• Is proactive in pitching ideas, taking ownership of your day-to-day work, and escalating wins that shine a spotlight on the amazing work this team does.
• Deep expertise and understanding of social platforms, community behaviors, and customer mindsets. Can share these insights in a concise and digestible manner.
• Strong copywriter, both for social copy and presentations
• Experience navigating sensitive, peak brand moments like crisis, issues, and news through the lens of social marketing
• Excellent account management and organizational skills.
• Agrees to reasonable deadlines and sticks to them.
• Understands intricately how all the prominent social platforms work - can publish if needed

Nice-to-have Skills

• Experience building queries in a social listening tool as well as optimizing and reporting
• Is familiar with SPRINKLR, ASANA and BRANDWATCH tooling
• Content creation experience - IG Reels, TikTok, Threads
• Managing Community groups in platforms like Facebook Groups, Discord, Reddit, etc.
• Stays up to date with Industry trends related to Community Management Social

Years of Experience: 4+
Degrees/Certifications Required: Bachelor's Degree


Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

#TM2