Hospitality Ambassador

Job Title: Hospitality Ambassador
Location: 1 DNA Way, South San Francisco, CA 94080
Assignment: 6-month contract (Potential for extension or permanent conversion)
Pay Range: $19.82 – $37.25/hr (W2)
Benefits: Weekly pay; Vision, Dental, and Medical coverage
 
Job Overview
We are seeking a Hospitality Ambassador to be the face of our organization, ensuring every employee and guest on site receives exceptional service and experiences a welcoming, secure environment. Working as the primary point of contact in our facility lobbies, you will play a pivotal role in creating a positive atmosphere and supporting operational excellence.
 
Key Responsibilities

• Deliver World-Class Service: Serve as the main lobby contact; provide a professional, caring experience for thousands of employees, guests, and business partners daily.
• Guest & Employee Support: Greet and assist visitors with professionalism and discretion. Handle a variety of service tasks, including vendor deliveries, catering, and fulfilling special requests.
• Security Collaboration: Partner with security teams to uphold safety procedures—manage guest access, log visitors, assign security credentials, and ensure accurate communication.
• Phone & Call Center: Provide outstanding customer service over the phone, assisting with general information and connecting inquiries.
• Program Administration: Oversee lobby-specific hospitality programs and amenities—manage parking passes, transportation services, and other partner offerings.
• Professional Appearance: Maintain a high standard of personal appearance and wear branded attire as required.
• Operational Support: Handle package/document deliveries, supplies, and coordinate lobby resources.
• Continuous Improvement: Participate in team committees, propose service enhancements, and support process improvements.
• Project Involvement: Assist with hospitality and site service projects as assigned.
• Team Participation: Attend regular team meetings (every-other-Thursday meeting may extend to approximately 6:30 PM).

 
Desired Skills & Competencies

• Exceptional hospitality or customer service background
• Strong communication, interpersonal, and problem-solving skills
• Passion for service with a collaborative and adaptable approach
• Ability to handle confidential information professionally
• Self-motivated; able to work independently and as part of a team
• Flexible, organized, and able to multitask in a high-energy setting
• Eager to learn, open to feedback, and adaptable to new technologies and processes

 
Qualifications

• Education: Bachelor’s degree (any field) and high school diploma required
• Experience: 3–4 years of relevant corporate hospitality or premium customer service, or equivalent experience in high-standard, fast-paced settings
• Proficient with MS Office Suite, Google Workspace (Gmail, Calendar), and able to quickly learn new business technology tools
• Capable of operating standard office equipment (phones, copiers, printers, etc.)
• Additional Requirements:
  • Valid California driver’s license and adherence to traffic laws
  • Onsite position (40 hours/week, Monday–Friday; shifts: 7am–4pm or 8am–5pm)
  • Not eligible for remote work or relocation support
  • Completion of employee safety certification within first 6 months
  • 12-month minimum commitment in this role before pursuing other opportunities within the organization

#TM2