Program Coordinator III (Knowledge Intelligence Partner)

Program Coordinator III (Knowledge Intelligence Partner)
Location: Fully Remote (PST) - US Only
Duration: 6-months contract with possibility for extension
Pay Rate: $65/hr on W2
Benefits: Medical, dental, vision; paid vacation/sick leave

Job Overview
We’re looking for a Knowledge Intelligence Partner or a Program Coordinator III to help drive our clients AI-powered HR knowledge management program.
In this role, you will organize and maintain HR documentation and resources, using AI tools to automate content tagging, improve search, and identify gaps.
You’ll support teams by creating templates, guides, and process documentation, and provide training to help them get the most out of our intelligent knowledge systems.
Your work will ensure their knowledge management is efficient, scalable, and rooted in ethical AI practices, making it easier for employees to find and use the information they need.
Success in this role requires strong attention to detail, initiative, and the ability to work independently in a fast-paced environment.

Job Responsibilities:

• Organize and maintain knowledge repositories and documentation
• Enable teams to ensure content accuracy and relevance by providing frameworks and training for content audit and update processes
• Support the creation of templates, guides, and process documentation
• Assist in migrating and organizing content across platforms
• Tag and categorize content using established taxonomies and metadata standards
• Generate usage reports and identify gaps in documentation
• Respond to knowledge requests and help employees locate HR resources
• Coordinate and track knowledge management projects from initiation through completion
• Develop project timelines, milestones, and deliverables for KM initiatives
• Facilitate meetings with stakeholders to gather requirements and provide updates
• Manage cross-functional workflows for content review and approval processes
• Track action items and follow up with content contributors to meet deadlines
• Create project status reports and presentations for leadership

Must Have Qualifications:

• 4+ years of experience in project or program management experience in operations, learning & development or communications
• 2+ years of experience in knowledge intelligence or knowledge management, content management, documentation, or related role
• Comfortable learning new knowledge management, AI and collaboration tools
• Strong organizational skills and attention to detail, and cross-functional collaboration
• Excellent written communication
• Project coordination and timeline management abilities
• Ability to work independently and manage multiple priorities
• Commitment to ethical AI practices in HR content management

Nice-to-Have Qualifications:

• Familiarity with HR processes and terminology preferred
• Experience in a fast-paced, Big Tech environment
• Proficiency with Google Workspace
• Customer service mindset
• Stakeholder management and follow-up skills

Education/Experience:
Bachelor's degree in information management, library science, communications, or related field

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. #TMN