Lab IT Support Specialist

Job Title: Lab IT Support Specialist
Location: 100% Onsite – 1000 US Highway 202 S, Raritan, NJ 08869 (Parking available)
Expected Hours: 40 per week
Contract Duration: 6 Months (Potential for extension based on business needs)
Pay Rate: $31.03/hr (W2)
 
Position Summary
The Associate Lab Computing Analyst will provide end-to-end IT technical support for laboratory environments, working directly with clients at J&J. This role is responsible for ensuring seamless integration of IT systems with lab instrumentation, troubleshooting, and supporting users in a fast-paced, regulated environment.
 
Key Responsibilities

• Implement, monitor, and support laboratory IT environments integrated with scientific instrumentation.
• Administer, troubleshoot, and maintain Windows-based platforms and connected desktop hardware, peripherals, and core applications.
• Ensure successful onboarding, relocation, and retirement of lab equipment and computers.
• Enforce and monitor Windows security policies, including user/group permissions, file/folder permissions, group policies, and local security standards.
• Analyze and implement enhancements and upgrades to optimize desktop platform support.
• Ensure strict adherence to client corporate policies, including compliance reporting.
• Act as the primary technical contact for lab instrument vendors and escalate issues as needed to broader IT teams.
• Support new system validations, change management, and maintain accurate inventory records of lab equipment and software.
• Submit detailed weekly engineering reports to team leads by COB on the last business day of each week.
• Serve as the liaison for software/hardware inquiries, including communication with clients and vendors.
• Participate in client meetings and assist with various PerkinElmer Enterprise practices, providing backup to team leads as required.
• Serve as the technical expert for escalations and mentor junior team members.
• Maintain compliance with health, safety, and environmental policies and demonstrate proficiency with office equipment/software after training.

• Excellent customer service and the ability to interpret client requests.
• Proven troubleshooting skills across complex IT systems (network and PC-related).
• Strong verbal and written communication capabilities.
• Effective time management with the ability to juggle multiple projects and meet tight deadlines.
• Analytical, detail-oriented, and can follow written documentation precisely.
• Self-motivated, able to work independently with minimal supervision.
• Ability to multitask and provide technical support to diverse user groups.

• Deskside or Help Desk IT experience, particularly with troubleshooting.
• Windows PC administration.
• Flexibility to work various shifts/days.
• Background in Pharma-IT or experience supporting pharmaceutical clients.

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