Care Coordinator - Spanish Bilingual

Job Title: Care Coordinator – Spanish Bilingual
Pay: $20.00/hour | Weekly Pay
Location: 100% Remote (U.S. residents only)
Start Date: 9/22 Tentative Start Date
Schedule: Monday to Friday | Must be available for any 8-hour shift between 7AM–7PM CST (assigned shift)
Training: Mandatory virtual onboarding | 8AM–5PM CST for 4–6 weeks

---

Opportunity Overview:
Join a Fortune 100 leader in the healthcare industry! In this patient-facing role, you will support individuals and healthcare providers throughout the treatment journey—helping patients access therapies faster, guiding them through insurance and financial processes, and ensuring their enrollment is completed accurately. This position is 100% remote with equipment provided.
Note: Spanish Bilingual candidates are required for this role.

---

Key Responsibilities:

• Process accurate referrals and program applications through a CRM system
• Answer and resolve patient questions regarding application or therapy journey
• Make outbound follow-up calls to patients or providers for additional information or confirmation
• Enter detailed and clear notes into internal systems while actively speaking with callers
• Maintain empathy and professionalism throughout all conversations
• Educate callers on program status, next steps, and required documentation
• Work closely with healthcare providers to complete and confirm new applications
• Manage patient cases from initial contact through to final outcome (approval or denial)
• Stay updated on changing policies, procedures, and best practices

---

Required Skills & Qualifications
Language Requirement:

• Must be fluent in both English and Spanish (written and verbal)
• Ability to provide professional, patient-centric communication in both languages

Technical Proficiency:

• Ability to type at least 40 WPM while communicating
• Experience with Microsoft Office tools (Word, Excel, Outlook)
• Comfortable using video conferencing tools (Microsoft Teams, Zoom)
• Skilled in using CRM systems and documenting interactions
• Previous experience in healthcare, insurance, or pharmacy operations is a plus
• Medicare and Medicaid expertise

Soft Skills & Attributes:

• Exceptional verbal communication with a warm, empathetic tone
• Attention to detail with high-quality note-taking/documentation
• Self-motivated and able to work independently in a high-volume, metric-driven setting
• Strong time management, organization, and follow-through
• Desire to grow into a senior-level role
• Strict adherence to attendance expectations

---

Education & Experience:

• High School Diploma or GED required
• 2–4 years of experience in customer service, healthcare support, or call center roles preferred
• Familiarity with insurance billing or pharmacy environments a strong plus

---

Remote Work Requirements:

• Dedicated, quiet, and distraction-free workspace
• Must provide high-speed, hardwired internet (DSL, Cable, or Fiber only)
  • Minimum download: 15 Mbps
  • Minimum upload: 5 Mbps
  • Maximum ping rate: 30 ms
• WiFi, satellite, dial-up, or cellular internet not accepted
• Surge protector with network line protection required for company equipment

#TMCS