Program Manager (Metrics XFN Review Program)

Program Manager
Location: Fully remote (US)-- PST preferred
Market rate: $55-63/hr (W2)
Schedule: M-F, 40 hrs/wk
Contract: Duration through the EOY with probable extensions/conversion into 2026
Target Start: September
Benefits: Medical, dental, vision + paid vacation/sick leave

Job Overview:
Program Manager-- Metrics XFN Review Program

Seeking a highly skilled and motivated Program Manager to lead the Metrics XFN Review Program—a mission-critical initiative ensuring the accuracy and quality of our external-facing metrics across the Monetization organization. In this role, you will serve as the central facilitator and owner of the metrics review process, collaborating with cross-functional partners to uphold our rigorous standards and safeguard trust with our users, advertisers, and stakeholders. This is an opportunity to work at the intersection of data quality, program governance, and stakeholder management—helping to drive excellence at scale for one of the world’s most influential platforms.

Why this Role Matters:
In 2016, our client launched a company-wide metrics review initiative to raise the bar of metrics quality and ensure long-term data integrity across all external-facing metrics. This process is a cornerstone of how we maintain transparency and accountability. As the Program Manager, your leadership will directly impact the trustworthiness of the metrics that power critical business decisions across our apps.

Key Responsibilities:

• Own the End-to-End Metrics Review Process: Manage intake, triage, prioritization, and tracking of all Monetization-related metrics review requests, ensuring alignment with metrics standards and adherence of review SLAs.
• Facilitate Cross-Functional Collaboration: Lead office hours, ad-hoc discussions, and engagements with product, engineering, data science, and analytics teams to drive progress on reviews and resolve blockers swiftly.
• Ensure Compliance & Close the Loop: Verify quality of evidence submitted by teams, follow up with approvers, and ensure all required standards and catalog requirements are met for review completion.
• Drive Program Awareness & Accountability: Manage internal communications, awareness campaigns, scorecards, and compliance tracking to promote metric quality and maturity across product groups.
• Lead Governance & Reporting: Maintain weekly status updates, dashboards, and review tracking mechanisms to monitor program health and identify areas for improvement.
• Continuously Improve Efficiency: Proactively identify gaps and optimize program processes and workflows to scale with growing demand—without compromising quality.

Qualifications:

• Strong Communicator: You are an active listener and clear communicator who can distill complex processes and technical details into actionable guidance.
• Cross-Functional Leader: You excel at building consensus, leading through influence, and managing diverse stakeholder expectations in fast-paced environments.
• Governance Expert: You have experience running governance or compliance programs involving multiple stakeholders and know how to enforce standards while remaining empathetic.
• Operationally Excellent: You’re highly organized, process-oriented, and obsessed with data-driven decision-making. You know how to manage SLA-based workflows and keep programs on track.
• Metrics & Quality-Minded: You bring a sharp analytical eye and care deeply about data quality, integrity, and transparency.

Must-Have Skills:

• Strong communicator
• 5+ years of program or project management experience, preferably in a metrics, data quality, compliance, or governance environment.
• Experience managing cross-functional programs with technical and non-technical stakeholders.
• Strong operational, organizational, and prioritization skills.
• Experience with dashboard tools, data analysis, and driving insights from metrics.
• Excellent communication and documentation skills.

Nice-to-Have Skills:

• Experience with governance / program management tools at scale is a plus.
• Meta former preferred
• Any governance related work history
• Active listener and clear communicator who can distill complex processes and technical details into actionable guidance.
• Excel at building consensus, leading through influence, and managing diverse stakeholder expectations in fast-paced environments.
• Experience running governance or compliance programs involving multiple stakeholders and know how to enforce standards while remaining empathetic.
• Highly organized, process-oriented, and obsessed with data-driven decision-making. You know how to manage SLA-based workflows and keep programs on track.
• Bring a sharp analytical eye and care deeply about data quality, integrity, and transparency.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.