Customer Care Advocate

Job Title: Customer Care Advocate – Annuities (Virtual, with In-Person Training)
Location: 700 Quaker Lane Warwick, RI 02886  (must be within commutable distance))
Pay Rate: $20/hr on W2, Paid Weekly!
Start Date: 11/3/2025
Initial Assignment Length: 6+ Months (Extension is possible based on performance, attendance, and business need)
Benefits: Paid weekly, health, dental + vision insurance available!

Training (Onsite in Warwick):

• Dates: Nov 3, 2025 – Jan 6, 2026
• Schedule: Mon–Fri, 8:30 AM – 5:00 PM EST

Post-Training Schedule (Virtual):

• Mon–Fri, between 8:30 AM – 6:30 PM EST
• Consistent 8-hr shift + lunch provided after training 

Key Responsibilities:

• Provide “Best in Class” customer Service for Annuities Insurance products.
• Complete financial transactions over the phone including withdrawals
• Educate Financial Advisors and clients on market requirements, processes, contract provisions and digital solutions.
• Answer and accurately document incoming calls from a variety of customers including Financial Advisors, contract owners and beneficiaries.
• Research and respond to errors, contract discrepancies and processing delays.
• Research special requests and act as a liaison between your customer and operational areas.
• Use computerized systems efficiently to track, troubleshoot and gather information.
• Adhere to a provided schedule for your workday.
• Consistently meet or exceed key performance indicators

Required:

• High school diploma or equivalent required
• 2+ years customer service experience required.
• Job is performed primarily virtually with required in office days based on business needs.
• Ability to work during the hours of operation of 8:30am-6:30pm EST Monday-Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.
• Strong computer navigation skills and efficient keyboard/typing skills.
• Ability to multi-task while speaking to a customer.
• Basic math, analytical and problem-solving skills.

 
Preferred:

• Higher educational experience or professional certification
• Insurance or Financial Services industry experience or Product specific experience
• Prior Call Center experience
• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
• Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.
• Willingness to adopt and adapt to evolving business needs and take on new opportunities to support MetLife.
• Computer experience navigating in a multi-screen environment.
• Critical thinking skills demonstrating an ability to apply job knowledge to different scenarios to make effective decisions.

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