Data Entry Associate Representative

Role: Data Entry Associate Representative
Location: 100% remote
Schedule: M-F, 8:00am – 4:30pm CST
Assignment Length: 10 Months contract, potential for extension/conversion if performance, attendance expectations are met, and business need allows for it
Target Start Date: Start date will be as soon as possible after the candidate is identified.
Pay rate: $18.72

Role Summary:
Provides financial related support for banking and/or billing related functions to new and/or existing accounts. Sets up, manages, reconciles, processes, and/or balances bank and/or customer accounts. Research problems and negotiates with internal/external customers, banks, vendors, and/or partners to resolve moderately complex issues. Creates, analyzes, and responds to standard and/or non-standard reports. Bills and/or collects outstanding/delinquent payments or issues payments. Researches and identifies trends and develops and implements methods to improve results. May support larger markets and/or National Accounts.

Responsibilities:

• Subject matter expert that provides direction and guidance regarding policies, procedures, workflows, service quality, and training needs to A/R Account Reps.
  • Providing excellent Customer Service via incoming and outgoing phone/e-mail communications within the pre-determined time frame.
  • Assist management in the execution of the functional leadership strategy
  • Proactively identify, lead and support projects that drive improvements and eliminate risk within the organization
  • Participate in any work groups and testing as assigned.
  • Provides insight to others by offering help, advice, and assistance based on own expertise and experience
  • Support and act on all department and organizational initiatives.
  • Support team members in critical month end activities by coaching, supporting, and stepping in to help remove barriers
  • Process Monthly Invoice Billing and Reconciliation
  • Resolving Unapplied Balances to provide overpayments to customers
  • BOA Payment Posting
  • Reconcile BOA lockboxes
  • Accurately and timely post the auto and manual premium payments received from the bank lockboxes
  • Reconcile and Process SSA monthly payments
  • Resolve Escalated Call Trackers/One Views/Sales Force Inquiries
  • Meet or exceed all departmental metrics/targets
  • Ability to research and resolve accounts appearing on Delinquent Insurance Report, Collection Reports and Other reports directed by management making appropriate decisions on accounts to be worked to maximize reimbursement

Top 3 Non-Negotiable Skills:

• Accounts Receivable & Billing Management
• Customer Service & Communication
• Leadership & Process Improvemen

Education:

• High School Diploma or GED

Upon acceptance of offer, candidates will be required to submit to a background check including employment and education verifications and a urinalysis drug screening. Candidates who begin their assignment will have access to health, dental and vision benefits provided optionally by Tailored Management.