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Job Requirements of Support Specialist:
-
Employment Type:
Full-Time
-
Location:
Santa Monica, CA (Onsite)
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Support Specialist
Tailored Management Services Inc
Santa Monica, CA (Onsite)
Full-Time
Title: Support Specialist
Location: Santa Monica, CA
Duration: 3 Months possibility of extension
Pay: $21.40/hr
Duties:
Provide support by diagnosing and solving hardware or software issues and troubleshooting technology.
Talking clients through a series of actions, either face-to-face, via telephone or via remote support tools, to help resolve issues or configure systems
Configuring new hardware for employees
Follow standard procedures and written instructions to repair issues or set up computer systems
Ability to work cross functional with the Global Service Desk team to help provide support locally
To carry out any other reasonable instruction as directed by the Support Tech Manager.
Skills:
Top skills:
Education:
Interview:
As soon as possible, 2 rounds one with the manager and then a technical round.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
Location: Santa Monica, CA
Duration: 3 Months possibility of extension
Pay: $21.40/hr
Duties:
Provide support by diagnosing and solving hardware or software issues and troubleshooting technology.
Talking clients through a series of actions, either face-to-face, via telephone or via remote support tools, to help resolve issues or configure systems
Configuring new hardware for employees
Follow standard procedures and written instructions to repair issues or set up computer systems
Ability to work cross functional with the Global Service Desk team to help provide support locally
To carry out any other reasonable instruction as directed by the Support Tech Manager.
Skills:
- Must have 3-5 years of experience in an IT Support or Help Desk Role
- Strong Mac and PC hardware troubleshooting and deployment skills
- Strong software application installation/troubleshooting skills
- Familiarity with installing and supporting various third-party software
- Understanding of basic networking and network troubleshooting
- Familiarity with AV and video conferencing standards, practices, and technology
- Working knowledge of ServiceNow
Top skills:
- Help desk experience, Mac and PC troubleshooting experience, ServiceNow experience, JAMF/SCCM experience. Office 365
Education:
- College Degree preferred but not mandatory.
Interview:
As soon as possible, 2 rounds one with the manager and then a technical round.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
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