Managed Care Customer Support Specialist

Title: Managed Care Customer Support Specialist
Pay: $25.00/hour | Weekly Pay + Optional Benefits
Location: 100% Remote
Tentative Start Date: February 16, 2026
Schedule: Monday to Friday, 8:00am – 5:00pm EST / 7:00am – 4:00pm CST

• Provide customer outreach through email, phone, live chat, and intake forms.

• Manage an average of 10–15 customer cases simultaneously.

• Handle 15–40 inbound calls per day from pharmacies and internal Sales Team members.

• Serve as the Managed Care point person on conference calls with pharmacy chains and buying groups.

• Participate actively in daily team huddles and cross-departmental meetings.

• Identify and track customer pain points to improve the overall customer experience.

• Uphold department SOPs, SLAs, and performance goals.

• Troubleshoot technical issues and implement solutions to enhance customer support.

• Advocate for customers and act as a liaison between them and the Client.

• Strong verbal and written communication skills, with the ability to articulate ideas professionally.

• Excellent organizational skills, with the ability to maintain structured and efficient workflows.

• Adaptable to the evolving healthcare landscape and open to new ideas.

• Ability to build rapport with customers and Sales Team members.

• Detail-oriented, with strong multitasking capabilities.

• Proficient in Microsoft Office tools (Word, Excel, Outlook, etc.).

• Strong work ethic and team-player mentality.

• Customer-focused with a friendly, patient, and problem-solving attitude.

Education:

• Bachelor’s degree preferred or equivalent work experience.

Experience:

• 1–3+ years of customer service experience preferred.

• Experience in managed care, reimbursement, or in-store pharmacy operations is a plus.

Technical Skills:

• Prior experience working with Microsoft Office and troubleshooting technical issues.

Soft Skills:

• Strong listening skills, ability to work independently, and adaptability in a fast-paced environment.

Upon acceptance of an offer, candidates will be required to:

• Complete a background check.

• Verify two employers within the last five years.

• Confirm highest level of education through transcripts, diplomas, or employer verification.