Customer Service Representative (Level III)

Job Title: Customer Service Representative (Level III)
Pay Rate: $18.51/hr on W2
Work Model: Hybrid – 3 days in-office, 2 days remote
Schedule: Monday–Friday, first shift (exact hours to be discussed during interview)
Location: 9000 Southside Blvd Bldg 200, Jacksonville, FL 32256
Interviews: Virtual
Start Date: ASAP, pending onboarding
Contract Length: 12 months (potential for extension or conversion based on performance, attendance and business needs)
Benefits: Access to health benefits (medical, dental, vision)

Role Overview
As a Client Service Representative, you will be the first point of contact for high-value clients. You’ll handle inbound calls, resolve inquiries, and provide exceptional service while navigating multiple systems efficiently.

Key Responsibilities

• Respond to client inquiries via phone (primary) and email.
• Provide accurate information and solutions related to commercial loan and credit products.
• Conduct research and resolve client issues in a timely manner.
• Navigate multiple systems/screens during live calls.
• Document call notes and client interactions accurately.
• Collaborate with internal business partners to resolve complex issues.
• Maintain professionalism and protect sensitive client information.

Required Skills

• 2–4 years of experience in an call center operations or customer service environment.
• Experience handling difficult customer situations with professionalism.
• Intermediate proficiency in written and verbal communication (grammar and spelling).
• Ability to build rapport, handle objections, and provide creative solutions.
• Comfortable with performance feedback and adapting to change.
• Strong multitasking skills and ability to navigate multiple systems quickly.
• Intermediate computer proficiency.

Desired Skills

• 1–2 years of experience in the Banking/Financial industry.
• 1–3 years of experience in a call center environment.