Intake Care Representative

Intake Care Senior Representative
*Location: Fully Remote
**Schedule: Monday-Friday; 10:30am-7:00pm CST
Training: Monday-Friday; 8:30AM-5:00PM CST
Pay Range: Up to $21/hour, paid weekly
Benefits: Health, dental + vision insurance available!

*Candidates must have a reliable internet connection.
**Candidates can be located anywhere in the US but must be able to accommodate the schedule and training schedule provided.

The top 3 skills needed in candidates are empathy, strong technology skills and multi-tasking.

Education
Due to the complexity of assessing members for risk of harm and substance use concerns, this role requires a bachelor's degree in the mental health field or psychology/social work-related field (family communications, health coaching, community/public health or other related major), or a bachelor's degree in an unrelated field and 2-3 years of experience in the behavioral health field.

Summary
This role is a non-clinical customer service position within an inbound call center (sometimes outbound) that supports Evernorth Behavioral Health. Advocates are responsible for handling inbound calls from both members and providers or their office support staff regarding mental health or substance use disorder services. Advocates guide and assist the members and providers to help them work with Client/Evernorth more effectively and ensure first call resolution.

• Use active listening and empathy skills to triage and assess for risk of harm and substance use concerns
• Coordinate with multiple matrix partners, and facilitate seamless hand offs to clinical partners for timely support
• Communicate eligibility, generate a list of provider referrals, quote benefits, or advise of authorization requirements for services

• Customer Service experience
• Prior experience working in a patient focused mental health environment preferred
• Ability to maintain a professional and positive image to external customers
• Candidate must possess superb interpersonal communication skills

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