Bilingual Solutions Center Representative (Cefalu)

They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus; Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client’s team! 

Role: Bilingual Solutions Center Representative - Life Insurance
Pay Rate: $19.51 per hour, paid weekly
Location of Assignment: Hybrid at18700 N Hayden Rd, Scottsdale, AZ 85255 (2 days in office, 3 days from home)
Schedule: Monday – Friday, Flexible hours b/w 10:00a-8:00p EST, 38.75 hours/week
Target Start Date: 02/17/26, upon completion of new hire onboarding
**Candidates MUST be fluent in Spanish and English, in reading, writing and speaking**

Position Summary:
As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.

Key Responsibilities:

• Handle inbound calls from members, partners and financial professionals
• Interpret policy changes and provide expert guidance
• Maintain records and use insights to enhance customer relationships
• Ensure compliance with industry regulations and company policies
• Educate customers on financial implications, penalties, and plan benefits
• Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
• Participate in career development and goal-setting sessions

Qualifications

• Education: High school diploma or equivalent is required; Recent degree in finance, business, insurance, economics, or communications preferred
• Experience: 1+ year in customer service or sales
• Skills:
  • Fluent in both Spanish and English (reading, writing and speaking)
  • Knowledge of various insurance products and the sales process
  • Solid understanding of legal implications of certain product features in different states
  • Strong communication and problem-solving abilities
  • Computer proficiency

Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.