Global Community Manager, AI

Global Community Manager, AI
Location: Fully remote-- NYC highly preferred for monthly visits (US)
Competitive Rate: $50-60/hr (W2)
Schedule: Monday–Friday, 40 hours/week
Duration: 6-month contract (probable extension/conversion)
Target Start Date: February
Benefits: Medical, dental, vision + PTO/sick leave, 401(K)

Job Overview:

We're looking for a Community Manager focusing on our AI focused social accounts. This person will be the expert on our communities, and responsible for creating engagement strategies to deepen connections with those communities. This person should be passionate about all things AI and have a genuine interest in the latest trends in this space.

In this role, you will collaborate closely with our community management agency on engagement, reporting, and strategy. While the agency handles the day-to-day community management and moderation, you will be expected to analyze both quantitative and qualitative data and provide recommendations to execute against in order to improve the overall community experience. You will also be an integral part of our community engine, which serves our broader team responsible for building creative and messaging to serve our customers.

This is a highly collaborative role that will work cross-functionally with digital, creative, international programs, and product teams. The ability to navigate large cross-functional teams and working models while exhibiting strong decision making for impact is key.

Responsibilities:

• Be the expert in our AI community. Know their interests and behaviors and how to best connect with them and keep them engaged. Be prepared to share these insights with the team at a regular cadence. (In the form of weekly readouts and reports)
• Help craft our AI brands’ engagement strategies; Including tone of voice executions, pitching net-new engagement strategies, and finding new avenues to embed our brand in these communities to better support and serve our AI Communities
• Oversee and own vendor’s community management efforts, including their work replying to/triaging comments on owned content and engaging on outside content from our AI related brand handles
• Partner with SMMs and Production Coordinators to publish content for their respective channels if needed
• Analyze community data/relevant trends (e.g. sentiment, conversation trends in natively on platform & via social listening tools and produce actionable recommendations and optimizations for community building and engagement
• Partner with Social Media Managers and Creative Strategists on creating community-first social creative and experiences. Includes text-based posts to surprise and delight, to IRL community engagement activations.
• Help to source UGC/Community Engagement moments for further amplification from the brand channels
• Navigate and support crisis response team during peak moments; escalating sensitive community conversations and providing recommendations in those moments

Required Experience:

• 4-7 years of experience handling community management and social strategy for digital-first brands driving culture
• Deep expertise and understanding of social platforms, community behaviors, and customer mindsets. Can share these insights in a concise and digestible manner.
• AI exposure and interest
• Strong copywriter, both for social copy and presentations
• Is proactive in pitching ideas, taking ownership of your day to day work, and escalating wins that shine a spotlight on the amazing work this team does.
• Past experience navigating sensitive, peak brand moments like crisis, issues, and news through the lens of social marketing
• Excellent account management and organizational skills. Agrees to reasonable deadlines and sticks to them.
• Understands intricately how all of the prominent social platforms work

Preferred Experience:

• Familiar with SPRINKLR, JIRA and BRANDWATCH tooling
• Content creation experience - IG reels, Tik Tok, Threads
• Managing Community groups in platforms like Facebook Groups, Discord, Reddit, etc.
• Stays up to date with Industry trends related to Community Management Social - managing platforms like Facebook Groups, Discord, Reddit.
• BA/BS preferred or applicable experience

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.