Call Center Representative

Call Center Representative
Pay Rate:$16.16, exact rate pending, paid weekly
Location: Fully remote
Schedule: Monday-Friday, standard business hours
Assignment Length: through 12/8/2025, potential for extension/conversion depending on performance, attendance and business need
Target Start Date: 09/02/2025, pending onboarding
Benefits: Health, Dental, Vision

POSITION SUMMARY
Customer Service SR Representative effectively handles inbound calls from Client Medicare customers that are interested in changing from one Client plan to another. The successful candidate will be able to interact appropriately and efficiently with customers using excellent interpersonal and listening skills, critical thinking, and problem solving skills. The ability to use computer-based resources in a highly effective manner to educate and provide accurate responses to inquiries is crucial for success.


DUTIES AND RESPONSIBILITIES

• Inbound calls from current customers seeking support to change to another Client Medicare product
• Place outbound calls to customer to cross talk into another Client Medicare product
• Maintain detailed knowledge of all products and procedures
• Responds to all customers in a professional and courteous manner
• Participates in meeting and/or committees as needed.
• Maintain active license and appointment in all Client Medicare markets
• Value all aspects of diversity
• Exercise strict confidentiality in all matters

QUALIFICATIONS

• Adaptable, flexible, and ability to manage through change
• Goal oriented and personally accountable; resourceful and self-directed
• Demonstrated communications (written and verbal), interpersonal skills and fosters a team environment
• Excellent listening and interpersonal communication skills
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
• Able to offer options and educate callers when appropriate

POSITION REQUIREMENTS

• Minimum 1 year of experience working in a high volume call center environment
• Insurance sales, Medicare Advantage preferred
• Accurate data entry skills and attention to detail
• Experience analyzing and solving customer problems required
• Excellent verbal and written communication skills.
• Intermediate or Advance proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
• Proven ability to work independently as well as a productive member of a team