Research Program Manager III

Job Title: Research Program Manager III
Location: Fully Remote (US Only)
Contract Duration: 12 Months
Pay Rate: 90/hr on W2
Benefits: PTO, Health, Dental, Vision 401K



The Risk Research team executes risk-related research and provide best practices in conducting research on privacy and other risks areas.

Research Program Managers implement operational systems, connect teams with knowledge, and problem-solve operational hurdles on a global scale to enable Researchers to do their most impactful work.

In this role, you will support the internal research programs by facilitating and coordinating impactful initiatives aimed at generating user feedback and insights for product development, including the team’s rolling research, research community, and library programs, as well as vendor management needs. The ideal candidate is a self-starter, resourceful, highly organized, detail-oriented, and collaborative. We need an expert in problem solving and multitasking.
You must be comfortable in an extremely fast-paced environment where you’ll need to have good judgment and be able to find solutions on the fly.
We are looking for someone with strong written and verbal communication skills who is proficient at independent problem-solving, multitasking, and prioritizing.

Responsibilities

• Work closely with researchers and vendors to successfully generate regular user feedback
• Act as main point of contact with vendors for contracts, POs, and invoices
• Submit internal research reviews and contract requests for vendor engagements, responding to stakeholder inquiries and driving requests through completion
• Assist Research team throughout the contract process
• Independently and proactively coordinate Research programs per terms established with key vendor partners (e.g., Rolling Research, Research Community)
• Ensure legal and financial compliance for all vendor-led research projects
• Maintain, monitor and refine processes for researchers, creating flexible processes that meet the team’s needs while keeping the team working efficiently
• Identify contingencies early on and employ risk mitigation strategies to keep projects on target
• Safeguard vendor-partner relationships utilizing clear and proactive communication
• Work with researchers and managers to collect and catalog research findings
• Create communications/posts for internal stakeholders to drive projects forward

Must Have Qualifications

• Must have 5 years of program or project management experience, preferably in research teams
• Track record of operating independently and delivering results, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly-organized manner
• Ability to be successful in a dynamic, fast-paced environment that requires independent time management, task prioritization, flexibility, and keen ability to identify problems and proactively work towards solutions
• Verbal and written communication skills with the ability to adapt communication style to suit different audiences
• Experience working with Research and/or UX Design
• Experience working with vendors
• Experience working with global teams

Preferred Qualifications

• Experience creating research repositories to gather research reports and insights in central locations, collecting monthly updates, and organizing SOPs for team coordination.
• Review and recommend cost estimates for vendor contracts on research programs.
• Experience launching and managing research programs, including establishing new panels and processes.
• Familiarity with guided buying and SOW (Statement of Work) procedures.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. #TMN