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Job Requirements of Administrative Support Professional:
-
Employment Type:
Full-Time
-
Location:
Santa Clara, CA (Onsite)
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Administrative Support Professional
Tailored Management Services Inc
Santa Clara, CA (Onsite)
Full-Time
Administrative Support Professional
Location: 2881 Scott Blvd., Santa Clara, CA 95050 (onsite, local candidates only)
Schedule: Part-time: 20 hours per week, depending on business needs, 8:00 AM – 12:00 PM, Mon-Fri
Pay Rate: $34-$37/hour, based on experience
1 year contract with potential for extension and/or permanent placement
Benefits include weekly pay and healthcare coverage
Role Summary
We are seeking a high-ownership Administrative Support Professional to serve as an operational engine for our Global Customer Success (GCS) ML SBX team. This role is a strategic partner to management, responsible for driving cross-functional follow-ups, managing complex documentation pipelines, and providing data-driven visibility into team performance.
Detailed Responsibilities
Location: 2881 Scott Blvd., Santa Clara, CA 95050 (onsite, local candidates only)
Schedule: Part-time: 20 hours per week, depending on business needs, 8:00 AM – 12:00 PM, Mon-Fri
Pay Rate: $34-$37/hour, based on experience
1 year contract with potential for extension and/or permanent placement
Benefits include weekly pay and healthcare coverage
Role Summary
We are seeking a high-ownership Administrative Support Professional to serve as an operational engine for our Global Customer Success (GCS) ML SBX team. This role is a strategic partner to management, responsible for driving cross-functional follow-ups, managing complex documentation pipelines, and providing data-driven visibility into team performance.
Detailed Responsibilities
- Stakeholder Coordination: Proactively follow up on action items with global team members and cross-departmental stakeholders to ensure project milestones are met and dependencies are cleared.
- Governance & Meeting: Manage the team meetings, including complex scheduling across time zones, document preparation, and the synthesis of high-quality, actionable meeting minutes.
- GCS Content & Marketing: Support the collection, drafting, and editing of GCS marketing materials and internal communications (e.g., newsletters) to maintain high visibility of team achievements.
- Data Analysis & Performance Visibility:
- Consolidate departmental data to identify operational trends and patterns.
- Maintain and update dashboards that track team performance and KPIs.
- Prepare data visualizations and summary papers that enable technical teams and management to perform deeper root-cause analysis and informed decision-making.
- Team Facilitation: Organize and facilitate small events and specialized meetings to optimize information flow, bridge communication gaps, and maintain team morale.
- Other projects assigned by management
- Education: Bachelor's Degree (BA/BS) required.
- Minimum Experience: 5+ years of experience in an administrative, operations, or project support role.
- Data Visualization: Proficiency in Excel (Pivot Tables, VLOOKUPs, charting) or visualization tools (e.g., Tableau, PowerBI) to create performance dashboards.
- Business Writing: Professional-grade drafting and editing skills for newsletters and executive summaries.
- Project Tracking: Experience using tools like Smartsheet, Jira, or Trello to monitor global action items.
- O365 Mastery: Advanced ability to manage complex calendars and document version control in SharePoint/Teams.
- Analytical Curiosity: Ability to look at a spreadsheet and ask, "Why is this number trending down? " even without deep technical knowledge.
- Diplomatic Persistency: Ability to push for updates from global stakeholders while maintaining professional rapport.
- Extreme Accountability: A "finisher " mindset—ensuring that every meeting minute is sent and every action item is closed.
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