Customer Care Advocate

Pay: $20/hr
Location: Warwick, RI (Must live within 50 miles)
Schedule: Full-time | Monday–Friday, 8 AM–11 PM EST (set schedule assigned post-training)
Training: In-person | November 3 – November 28 | 8:30 AM–5 PM EST

Are you passionate about helping others and providing exceptional customer experiences? We’re looking for empathetic, tech-savvy problem solvers to join our Customer Care team. In this role, you’ll support customers with policy-related inquiries, ensuring each interaction builds trust and strengthens relationships.

This is a virtual position with required in-person training in Warwick, RI, and occasional onsite attendance for team meetings, training, or events.

• Be the first point of contact for customers with policy questions and service needs.

• Research, resolve, and follow up on customer inquiries across multiple systems.

• Guide customers through processes with patience, professionalism, and accuracy.

• Deliver outstanding service while working both independently and collaboratively.

• Represent the brand with empathy, clarity, and a commitment to excellence.

• 1–2 years of experience in a customer service or call center environment (preferred).

• Strong multitasking abilities and comfort working with multiple systems at once.

• Proficiency with Microsoft Office and general computer troubleshooting (browsers, clearing cache, screenshots, etc.).

• A clear, professional phone presence and a genuine desire to help others.

• High school diploma or GED equivalent required.

• Comprehensive paid training to set you up for success.

• Hybrid flexibility: Work from home with occasional onsite collaboration.

• Professional growth opportunities in a supportive, team-focused culture.

• The chance to make a difference — one conversation at a time.

If you thrive in a fast-paced, people-centered environment and are ready to grow your career in customer care, we’d love to meet you!

Apply today and take the first step toward a rewarding role helping customers every day.