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Solutions Center Representative

Tailored Management Services Inc Columbus, OH (Onsite) Full-Time
They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus; Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team!

Role: Solutions Center Representative - Deferred Public Retirement
Pay Rate: $19 per hour, paid weekly
Location of Assignment: 257 E. Town Street, Suite 457, Columbus, OH, 43215
Schedule: 40 hours/week
Target Start Date: 05/04/2026, upon completion of new hire onboarding
Training Schedule: 8am-5pm, Monday to Friday

Position will be fully onsite until (if/when) candidate is converted into full-time CLIENT Employee. Once converted, position would move hybrid, working both onsite and from home.

Position Summary:
As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships and studying to take the SIE/Series 6 Examinations. Tenure at Nationwide is determined by ability to study for and pass the SIE/Series 6 Examinations.

Key Responsibilities:
  • Handle inbound calls from members, partners and financial professionals
  • Interpret policy changes and provide expert guidance
  • Maintain records and use insights to enhance customer relationships
  • Ensure compliance with industry regulations and company policies
  • Educate customers on financial implications, penalties, and plan benefits
  • Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
  • Participate in career development and goal-setting sessions
Qualifications
  • Education: High school diploma or equivalent is required; Recent degree in finance, business, insurance, economics, or communications preferred
  • Experience: 1+ year in customer service or sales
  • Skills:
    • Knowledge of various insurance products and the sales process
    • Solid understanding of legal implications of certain product features in different states
    • Strong communication and problem-solving abilities
    • Computer proficiency
Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.
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Job Snapshot

Employee Type

Full-Time

Location

Columbus, OH (Onsite)

Job Type

Other

Experience

Not Specified

Date Posted

03/21/2026

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