Rx Operations Program Manager

Rx Operations Program Manager 
Location: Fully remote-- PST preferred (US)
Market rate: $85-95/hr (W2)
Schedule: M-F, 40 hrs/wk
Duration: Initial 12-month contract with probable extension/conversion
Target Start: October/November
Benefits: Medical, dental, vision; paid vacation/sick leave; 401k

Job Overview:

Seeking a skilled program manager to lead and execute complex operational initiatives for retail product launches. This role is responsible for driving end-to-end program management, from planning and execution to delivery and optimization, ensuring successful launches and sustained operational excellence. This role will coordinate cross-functional efforts, manage timelines and resources, and establish scalable processes to support retail growth.

Responsibilities:

• Develop and manage comprehensive project plans, including defining detailed retail operational processes, setting Rx sales requirements, and establishing clear metrics to measure success and progress.
• Facilitate workshops and gather feature-level requirements, using these insights to inform business strategy, roadmap planning, and resource allocation.
• Maintain a strong understanding of the product roadmap and go-to-market strategies, ensuring operational plans are fully aligned with broader business objectives and timelines.
• Lead efforts to expand Rx product sales into new domestic and international markets, ensuring compliance with local regulations and adapting operational strategies to meet specific market needs.
• Monitor and report on program progress, proactively manage project risks, track action items, and resolve issues by collaborating with cross-functional teams to identify and implement corrective actions.
• Organize and facilitate decision reviews on open process designs and business models across teams, documenting decisions, impacts to requirements, and ensuring alignment with overall program goals.
• Collaborate closely with marketing, sales, and operations teams to ensure effective program execution, identify opportunities for process improvements, and drive operational excellence.
• Provide including regular project and program updates, key decisions, and stakeholder engagement to ensure transparency and alignment.

Qualifications:

• 5-7 years in program management, retail, or healthcare operations.
• Proven success managing complex, cross-functional programs.
• Experience collaborating with external vendors and partners.
• Strong communication, leadership, and organizational skills.

Must-Have Skills:

• Lead complex initiatives, manage resources, and coordinate cross-functional teams; experience with broad cross-functional programs preferred, retail background a plus.
• Optimize processes and use data to inform strategy and measure success.
• Communicate clearly and engage stakeholders to ensure alignment through regular updates.

Nice-to-Have Skills:

• Direct-to-consumer retail experience (optical/healthcare preferred)
• Multi-channel sales background (hardware/software)
• Fast-paced, entrepreneurial environment experience
• International market expansion and regulatory compliance

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

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