Product Management Senior Analyst

Role: Product Management Senior Analyst
Pay Rate: $38 per hour, paid weekly
Location of Assignment: Hybrid, prefers in Morris Plains, but for fully remote, EST is highly preferred, but open to CST and MST Hours
Schedule: Monday – Friday, Standard Business Hours
Assignment Length: Initial 4 months, opportunity for extension/conversion pending performance, attendance and business need
Target Start Date: 09/29/2025, upon completion of new hire onboarding


Prefer the candidate is in Morris Plains, where a hybrid schedule is expected with the same Tues./Weds. anchor days as the team.
If they end up fully remote, EST is highly preferred, but open to CST and MST


Position Summary:
The main role of the Member Experience Manager is to manage the development, review and approval of Medicare beneficiary plan-related communications as required by the Centers for Medicare and Medicaid Services (CMS). This client-facing position will work closely with internal Product and Account Management partners to understand client requirements in order to develop a communications approach that meets the client requirements.

The scope of programs handled by this person will include, but is not limited to, annual update of our main suite of customizable plan documents used in each of our clients' member enrollment package, welcome kit, and annual renewal package.

The Experience Manager Member will function independently as a member of the team, and also work in partnership with our Marketing Operations Team as needed, to ensure all communication content meets
CMS, client, and Client requirements, and are mailed in order to meet CMS-mandated time frames.
In addition, the person in this position would be responsible for ensuring all production forms and matrices are completed and provided to Marketing Operations as a part of ensuring flawless execution of the communications and/or mailing.

Key Responsibilities:

• Manage client requirements and the development of member communications within a defined scope.
• Oversee the development, review and overall timelines for assigned portfolio of clients.
• Prioritize and maintain project schedules for all materials to understand status and timing as well as
  assess and mitigate risks.
• Provide Marketing Operations with the appropriate document releases and mail package contents and specifications.
• Minimum of intermediate level Microsoft Word and Excel skills and ability to work with a variety of web-based tools
• Demonstrate ability to manage multiple projects concurrently under tight timeframes and extreme pressure
• Excellent interpersonal skills
• Strong communication skills (oral and written)
• Ability to follow documented processes and work instructions
• Ability to manage multiple projects under tight timeframes
• Ability to work in a dynamic business environment
• Ability to work well with all types of work styles
• Extremely detail oriented multi-tasker with strong organizational skills
• Strong self-starter with excellent time-management skills

Non-Negotiable Skills

• MS Word and Excel knowledge at an intermediate level at a minimum
• project management skills
• ability to listen to direction from manager and more experienced peers

Education:

• HS/GED is the minimum required, but would have to come with a lot of relevant experience (5-7+ years)
• Bachelor's degree or higher is highly preferred
• Minimum 3-4+ years communication and program management experience, but prefer 5-7+ years
• Experience in client-facing interactions
• Healthcare industry experience is a plus but not required

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