Collections Specialist

Job Title: Collections Specialist (Remote - B2B Collections)
Location: Fully Remote (Must support Eastern Standard Hours)
Work Schedule: Training Hours: 8:30 AM - 5:30 PM EST, Post-Training: 10:00 AM - 7:00 PM EST
Pay Rate: $20.64/hour
Target Start Date: 9/1/2025, pending completion of new hire onboarding
Duration: 3 months contract with possible extension/conversion based on Performance, Attendance and business need.
Benefits: Health, Dental, Vision
 
Job Description
We are seeking a detail-oriented and customer-focused Collections Specialist to join our Accounts Receivable team in a dynamic, fast-paced specialty distribution environment. This fully remote role involves managing a portfolio of business-to-business (B2B) accounts, resolving billing issues, and driving timely payments while maintaining strong client relationships. The ideal candidate will have 2-4 years of B2B collections experience, preferably in healthcare, pharmaceuticals, or specialty distribution industries. Proficiency in SAP, strong Excel skills, and excellent communication are essential.

***This position includes fiduciary duty or access to financial systems***

Essential Functions

• Manage B2B Collections: Oversee a portfolio of B2B customer accounts to ensure timely collection of receivables.
• Customer Interaction: Contact business clients via phone, email, and customer portals to resolve overdue balances.
• Dispute & Payment Resolution: Research and resolve payment discrepancies, short-pays, and disputes in collaboration with internal teams (Sales, Customer Service, Billing, Cash, etc.).
• Monitor Aging Reports: Prioritize collection efforts based on risk, balance, and payment trends.
• Documentation: Maintain accurate collection notes, status updates, and documentation in the ERP system.
• Escalation: Escalate high-risk accounts or unresolved issues to leadership in a timely manner.
• Process Improvement: Contribute to continuous improvement initiatives for collections workflows.
• Customer-Facing WebEx Meetings: Schedule and lead virtual meetings to review aging reports, payment trends, and open issues.
• Account Statements: Send Excel-formatted account statements regularly and assist with related customer inquiries.

Qualifications

• Experience: 2-4 years of B2B collections or accounts receivable experience, preferably in specialty distribution, healthcare, or pharmaceuticals.
• Technical Skills:
  • Proficient in Microsoft Excel (VLOOKUP, pivot tables).
  • SAP experience is crucial.
• Communication: Strong communication and negotiation skills, with a professional and customer-focused approach.
• Problem-Solving: High attention to detail and ability to resolve complex issues.
• Independent Work: Ability to manage multiple priorities, work independently, and meet deadlines.
• Virtual Collaboration: Comfortable leading virtual meetings with customers and internal teams.

Work Hours

• Must be available to work between 10:00 AM - 7:00 PM EST, post-training.

Required Skills

• 2+ years of relevant experience in B2B collections or accounts receivable.
• Proficiency in Excel and SAP.
• Excellent communication and negotiation skills.
• Strong problem-solving and organizational skills.
• Ability to work remotely and independently.

Education

• High School Diploma or equivalent.

Languages

• English: Read, Write, Speak.