PROCESSING APPLICATION
Hold tight! We’re comparing your resume to the job requirements…
ARE YOU SURE YOU WANT TO APPLY TO THIS JOB?
Based on your Resume, it doesn't look like you meet the requirements from the employer. You can still apply if you think you’re a fit.
Job Requirements of Host Technical Support, AMER - Experiences:
-
Employment Type:
Full-Time
-
Location:
San Francisco, CA (Onsite)
Do you meet the requirements for this job?
Host Technical Support, AMER - Experiences
Experiences Host Technical Support (AMER)
Work set-up: (100% Remote)
Duration: 12+ Months Contract with Possibility of Extension
Pay rate: $57.14/hr on W2 with benefits
The Mission
You are the primary "troubleshooter " for new Hosts in the Americas. Your goal is to remove every technical hurdle that might stop a Host from joining the platform. You sit at the intersection of Sales (Acquisition), Product (Tech), and the Customer (Host) to ensure the onboarding process is fast, friendly, and functional.
What You'll Do
-
Be the "Solution Detective ": Investigate technical bugs and software issues that prevent Hosts from signing up. You don't just report problems; you find ways to fix them.
-
Translate "Tech Speak ": Take complicated technical errors and explain them simply to both the Sales team and the Hosts. You'll also provide clear, step-by-step instructions on how to bypass these issues.
-
Optimize the Funnel: Work with operations teams to tweak the sign-up process. If you notice a specific step is confusing or broken for everyone, you help change it to make it faster.
-
Build the Playbook: Create "Cheat Sheets, " templates, and FAQ guides so the rest of the team knows how to solve common problems without needing to ask you every time.
-
Track Progress: Maintain 100% accurate records of technical issues and report trends to leadership. You are responsible for hitting specific targets (KPIs) related to how fast and effectively Hosts are onboarded.
Required Skills & Experience
-
2+ Years of Experience: Background in customer support, operations, or partnerships—specifically in roles where you acted as a middleman between business teams and tech teams.
-
Tech Savvy: You are comfortable navigating complex software platforms and don't get intimidated by "under-the-hood " technical issues.
-
Expert Communicator: You can talk to a frustrated Host with empathy while simultaneously writing a technical brief for an engineer.
-
"Scrappy " Mindset: You are a self-starter who can handle a fast-paced environment where priorities change quickly.
-
Data Disciplined: You are organized and meticulous about tracking your work in CRM or ticketing systems.
In Short: You are the person who...
-
Catches the tech bugs before they ruin a Host's experience.
-
Explains the solution so anyone can understand it.
-
Fixes the process so the bug doesn't happen again.